Contact Us
Contact PacBridge Prime
Last reviewed: October 31, 2026.
Customer service
For order, shipping, return, product, or account questions, email:
Please include the order number when your question concerns an existing order. Do not send full payment-card numbers, passwords, secret keys, or other unnecessary sensitive information by email.
Response time
Our normal customer-service response target is 1–2 business days.
Privacy and security
Privacy requests can also be sent to sales@pacbridgeprime.com. If reporting a suspected security issue, include enough detail to investigate but do not send passwords, secret keys, or payment-card data.
Business correspondence
PacBridge Prime is an Oregon business. A business mailing address is available on request when needed for legitimate correspondence, returns, or other business purposes. Do not ship a return until PacBridge Prime provides return instructions.