Returns & Refunds

Last reviewed: October 31, 2026.

Return window

A return request must be started within 30 days after delivery. Unless an item is defective, damaged, or incorrect, returned merchandise should be unused and in the condition in which it was received, with included accessories and packaging when reasonably possible.

Some products may have supplier- or manufacturer-specific return restrictions. Any material product-specific restriction will be disclosed on the product page or before return authorization when applicable.

Starting a return

Before sending an item back, email sales@pacbridgeprime.com with the order number and reason for the return. Do not send merchandise to a supplier, manufacturer, or other address unless PacBridge Prime provides return instructions.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery when reasonably possible if an item is damaged, defective, or incorrect. We may request photos of the item, packaging, and shipping label so the issue can be documented with the supplier or carrier.

Return shipping

For an ordinary return that is not caused by a defect or fulfillment error, the customer is responsible for return shipping unless PacBridge Prime states otherwise in writing. If PacBridge Prime or its fulfillment partner shipped the wrong item, or the item arrived damaged or defective, PacBridge Prime will provide the appropriate return-shipping remedy as part of the return instructions.

Refunds

Approved refunds are returned to the original payment method whenever possible. Your bank or payment provider may take additional time to post the refund after PacBridge Prime issues it.

For ordinary customer-choice returns, original shipping charges are not refundable unless required by law or PacBridge Prime states otherwise. PacBridge Prime does not charge a restocking fee unless a product-specific fee was clearly disclosed before purchase.

Cancellations

Contact sales@pacbridgeprime.com as soon as possible to request cancellation. An order that has already entered supplier fulfillment or shipped may need to follow the return process instead.