Shipping Policy

Last reviewed: October 31, 2026.

Where we ship

PacBridge Prime currently ships to delivery addresses in the United States only.

Processing and shipping charges

Our normal order-processing target is 1–3 business days after payment is confirmed. Some products are fulfilled by approved third-party suppliers, so supplier or warehouse processing can affect this timing.

For the current launch, Ground shipping is a flat $12.99 per order when shipping is required. The amount shown at checkout is the shipping charge for that order.

Delivery estimates

Carrier delivery estimates begin after a shipment is accepted by the carrier. Unless PacBridge Prime expressly states otherwise, estimated delivery dates are not guaranteed. Orders containing more than one item may arrive in separate shipments.

Address changes

Please check the shipping address carefully before placing an order. If an address needs to be corrected, contact sales@pacbridgeprime.com as soon as possible. Once an order has entered fulfillment or shipped, an address change may no longer be possible.

Tracking

When tracking is available, PacBridge Prime will provide it after the shipment is accepted by the carrier. Split shipments may have separate tracking numbers.

Lost, damaged, or incorrect shipments

Contact sales@pacbridgeprime.com promptly if a shipment is lost, arrives damaged, or contains the wrong item. For damaged or incorrect shipments, please contact us within 7 days of delivery when reasonably possible and keep the packaging. We may ask for the order number, photos, or other information needed to work with the carrier or supplier.

Supplier fulfillment

Some products may ship directly from an approved fulfillment partner. PacBridge Prime remains the customer-facing seller for the order, while carrier, warehouse, and supplier processing can affect delivery timing.